Frequently Asked Questions

The Basics

We are a local company that delivers freshly prepped meals thought out the Inland Empire. We focus on making our Clients achieve their goals.

How does the service work?

Choose your meals and number of servings, and they will be delivered right to your door. New menu items are added regularly to help keep you and your family intrigued eating healthy. There are no subscriptions or commitments required, order what you need, when you need it.

Where is the food prepared?

The food is prepared in a fully licensed commercial kitchen approved by the Health Department located in Upland, CA.

Does the menu change often?

Yes, our menu changes every week :)

Service

When is the ordering Deadline?

All orders must be placed BEFORE FRIDAY to receive your meals on Sunday or Monday.

Is this a Subscription service?

We have two options. You can do a “One Time Purchase” while placing an order, or you can “Subscribe” to a plan.

Can I cancel at any time?

You can cancel you order any time before Friday.

How to use my "Discount Code" or "Gift Card”?

Mobile Phone Device

Computer Device

Can I place an order over the Phone?

Yes, Contact us at (951)347-5044

Food

How long do the meals last?

We can’t guarantee the freshness of our meals beyond five days, but this is largely your preference! Our meals can be frozen for up to 3 weeks.

Are these Frozen Meals?

No, our meals are prepared fresh. They are never Frozen. Everything is cooked and delivered over the weekend.

Microwaving Instructions?

Crack the lid open and microwave for 2-3 min.
Heating time varies depending on your microwave and temperature preferences.

What are the macros on your meals?

All macros can be seen on the product pages for each meal, and are also located on our meal containers.

Deliveries

When will I receive my order?

Expect your meals to be delivered between 8 pm and 2 pm on Sunday, or 8am - 12pm on Mondays. Unless you are contacted by a ShaapClub Representative for other arrangements.

Text Notifications?

You will receive a text notification when your driver is on her/his way to deliver your meals.
You will receive a text notification when He/She has arrived.

Where do you deliver?

Unattended Deliveries?

We offer an Unattended Delivery Pack on out products page. You only have to Buy it once. and our driver will make sure the take your old bags and ice every week and give you new ones on your next delivery. Just leave the bags and Ice Packs outside your door on Sundays.

Do I have to buy an "Unattended Delivery Pack” every week?

You only have to Buy it once. and our driver will make sure the take your old bags and ice every week and give you new ones on your next delivery. Just leave the bags and Ice Packs outside your door on Sundays.

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Frequently Asked Questions

The Basics

Service

Food

Deliveries

STILL HAVE QUESTIONS?

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Frequently Asked Questions

The Basics

Service

Food

Deliveries

STILL HAVE QUESTIONS?

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